Refund policy
Return and Refund Policy
At Islamic Beauty, we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we're here to help.
Returns and Refunds
- Eligibility: We accept returns and issue refunds for products that are defective, damaged, or incorrect.
- Time Frame: Requests for returns or refunds must be made within 30 days of the delivery date.
- Process:
- Contact Us: Email our customer service team at support@IslamicBeauty.store with your order number and a detailed description of the issue.
- Provide Evidence: Attach clear photos or videos showing the defect, damage, or incorrect item.
- Resolution: Upon verification, we will offer either a replacement or a full refund, based on your preference.
Non-Returnable Items
Certain items, such as perishable goods, personalized products, or intimate apparel, may not be eligible for return. Please contact us for clarification if needed.
Return Shipping
We do not require the return of defective or damaged items. However, if a return is necessary, we will provide you with the appropriate return address and instructions. Please note that return shipping costs may be your responsibility unless the return is due to our error.
Refunds
- Processing Time: Once approved, refunds are processed within 5-7 business days to the original payment method.
- Notification: You will receive an email confirmation once your refund has been issued.
Lost or Stolen Packages
If your order is lost in transit or stolen, please contact us immediately. We will either issue a full refund or send a replacement at no additional cost to you.
Contact Us
If you have any questions or need assistance with a return or refund, please reach out to our customer service team at support@IslamicBeauty.store. We're here to help!